Notation based on the Act on Specified Commercial Transactions
email address
support@runelves.com
About payment deadline
Payment is due within 2 days from the date of order.
Please note that if payment is not received by the payment deadline, your order will be automatically canceled.
About the shipping time of the product
Items will usually be shipped within 2 business days from the date of order. We will ship the product within 10 business days at the latest.
About product delivery time
Once the item is shipped, it usually arrives within 5 days.
*Depending on the area where you live or when there is a high volume of orders, your product may arrive late.
About delivery and shipping charges
Sagawa Express transportation
Site to check: https://www.sagawa-exp.co.jp/
We apologize for any inconvenience this may cause and appreciate your understanding.
●Free shipping nationwide
About payment methods
●Bank transfer ●Credit payment ●PayPal payment*Transfer fees vary depending on each financial institution/purchase price.
*Fees will be borne by the customer.
Regarding special return policy
If the product arrives damagedEven if we carefully package the item, the product may be damaged due to shipping conditions. In the unlikely event that the product arrives damaged, please contact us within 7 days of delivery. We will ship a replacement product as soon as possible. (free of charge)
When contacting us, please let us know the following items by email.
Damaged products (if you ordered multiple products), condition of damage, desired delivery date and time for replacement products, delivery address for replacement products
We apologize for the inconvenience, but please do not throw away the damaged items, but instead send them by cash on delivery to the address specified in the email. For replacement items, please return the item within 7 days. We cannot accept returns or exchanges after 7 days have passed. If you are unable to return the item within one week due to your time constraints, please let us know by email first.
If you receive a product different from what you ordered
In the unlikely event that you receive a product that is different from what you ordered, please contact us within 3 days of receiving your package. We will arrange and ship a replacement product as soon as possible. (free of charge)
When contacting us, please let us know the following items by email.
Products that are different from the order (if multiple products are ordered), points that are different from the order, desired delivery date and delivery time of the exchanged product, delivery address of the exchanged product (if different from the order)
We will contact you with details regarding returning a different item. For replacement items, please return the item within one week. We cannot accept returns or exchanges after one week has passed. If you are unable to return the item within one week due to your time constraints, please let us know by email first.
If the product is defective
In the unlikely event that the item is seriously damaged upon delivery, or if your watch does not work, etc., please contact us within 3 days of receiving the item.
After inquiring about the problem, we will repair or replace the product depending on the condition of the product.
When contacting us, please let us know the following items:
Name of defective product and details of defect
We will contact you with details about returning the product for repair or replacement after you contact us.
We apologize for the inconvenience, but please do not discard any defective items and instead send them to the address we will provide via email, cash on delivery.
For replacement items, please return the item within one week. We cannot accept returns or exchanges after one week has passed.
If you are unable to return the item within one week due to your time constraints, please let us know by email first.
The following items cannot be refunded or returned:
About custom-made products
Custom-made original products are created with all our heart just for the customer who ordered them.
Regardless of whether you have used it or not, we cannot accept returns or exchanges due to the customer's convenience, such as ``It is different from the image,'' ``It is no longer needed,'' ``The message was sent incorrectly,'' etc. Please be aware in advance that when confirming your order before creating it, please carefully check the order details once again before proceeding with the payment and approval procedures. In addition, the color of the product image may vary depending on the monitor environment.
If you broke it or ordered the wrong item
Please note that if the item is damaged by the customer or the recipient, such as if the item is broken or the item was ordered incorrectly, or if the item was ordered incorrectly, the item will not be replaced free of charge. We cannot guarantee any damage caused by using the product for purposes other than its original purpose. Thank you for your understanding.
Even if there is some damage to the packaging, we cannot guarantee that there is no problem with the product. In addition, we cannot be held responsible for any product problems that occur more than a week after opening the package.
For replacement items, please return the item within one week.
→We cannot accept returns or exchanges after one week has passed.
A replacement item will be shipped after receiving the returned item.
→For any reason, we will not be able to ship the item before returning it.