Notation based on the Act on Specified Commercial Transactions
Store name
Run Elves
Store URL
https://www.RunElves.com/
Operation manager name
Yukiko HonmaContact email address: support@runelves.com
company name and address
Hong Kong Jun Solutions Co., Ltd.
Room 17, Block A 9F, New Mandarin Plaza NO.14, Kowloon Tsim Sha Tsui Science Museum Road, Hong Kong
customer service phone
050-5213-0311Monday-Friday
10:00-12:45
14:15-18:00
mail address
support@runelves.comPayment deadline
Payment is due within 2 days from the date of order.
Please note that your order will be automatically canceled if payment is not received by the payment deadline.
About the shipping time of the product
Items are usually shipped within 2 business days from the date of your order. We will ship the item within 10 business days at the latest.
About product delivery time
Once the item is shipped, it will normally arrive within 5 days.
*If there is a concentration of orders, or depending on the area where the customer lives, the arrival of the product may be delayed.
About delivery and shipping
Sagawa Express transportation
Site to check: https://www.sagawa-exp.co.jp/
We apologize for the inconvenience, but please understand.
●National free shipping
About payment method
● Bank transfer ● Credit payment ● PayPal payment*The transfer fee varies depending on each financial institution/purchase price.
*Customers are responsible for handling fees.
Regarding return policy
If the product arrives damagedEven if you pack carefully, the product may be damaged depending on the delivery situation. In the unlikely event that the product arrives damaged, please contact us within 7 days of delivery. We will ship a replacement product as soon as possible. (free of charge)
When contacting us, please let us know the following items by e-mail.
Damaged product (if you ordered multiple products), damage condition, desired delivery date and time of replacement product, delivery address of replacement product
Sorry for the inconvenience, but please do not discard the damaged item and send it to the address specified in the email by cash on delivery. Regarding the exchange of a substitute product, please return it within 7 days. We cannot accept returns or exchanges after 7 days have passed. If it is difficult to return the item within a week due to the customer's time, I would appreciate it if you could let me know in advance by e-mail.
If you receive a product that is different from your order
In the unlikely event that you receive a product that is different from what you ordered, please contact us within 3 days from the arrival of the package. We will arrange and ship a replacement product as soon as possible. (free of charge)
When contacting us, please let us know the following items by e-mail.
Items that differ from the order (if multiple items have been ordered) ・Points that differ from the order ・Desired date and time of delivery of the replacement product ・Destination of the replacement product (if different from the order)
Regarding the return of different products, we will inform you of the details after you contact us. For replacements, please return the item within 1 week. We cannot accept returns or exchanges after one week has passed. If it is difficult to return the item within a week due to the customer's time, I would appreciate it if you could let me know in advance by e-mail.
If there is a problem with the product
In the unlikely event that the product is seriously damaged at the time of delivery, or if the clock does not work, etc., please contact us within 3 days of the arrival of the package.
After inquiring about the status of the problem, we will repair or replace the product according to the condition of the product.
When contacting us, please let us know the following items:
Defective product name and details of the defect
After contacting us, we will inform you of the details regarding the return of the product for repair or replacement.
Sorry for the inconvenience, but please do not discard the item and send it to the address specified in the email by cash on delivery.
For replacements, please return the item within 1 week. We cannot accept returns or exchanges after one week has passed.
If it is difficult to return the item within a week due to the customer's time, I would appreciate it if you could let me know in advance by e-mail.
The following items cannot be refunded or returned
About custom-made products
Custom-made original products are created with all our hearts only for the customer who ordered them.
Regardless of whether or not the product has been used, we regret to inform you that we cannot accept returns or exchanges for reasons such as "not as pictured", "no longer needed", "wrong message", etc. Please be aware of this in advance, and when confirming the order before creating it, please check the order details once more before proceeding with payment and approval. In addition, regarding the product image, there may be differences in color depending on the monitor environment.
If you have broken the item or ordered the wrong item
Please note that free replacements are not available for items that are damaged by the customer or the recipient, such as if the item is broken or if the order is incorrect. We do not guarantee any damage caused by using the product for purposes other than its original purpose. Thank you for your understanding.
Even if the packaging is slightly damaged, we cannot guarantee that there is no problem with the product. In addition, we cannot guarantee any product troubles that occur when one week or more has passed after opening the package.
For replacements, please return the item within 1 week.
→ We cannot accept returns or exchanges after one week has passed.
We will ship the replacement product after receiving the return.
→ For any reason, we cannot accept shipment before return.