About returns and exchanges

RunElves strives to ensure that our customers are 100% satisfied with their purchases. In the unlikely event that you experience a problem with the product you purchased and are dissatisfied, please feel free to contact us by email ( support@runelves.com ).

*We are closed on Saturdays, Sundays and public holidays.

Inquiries by e-mail are available 24 hours a day, 365 days a year, but we will reply within 24 hours, excluding regular holidays.

About returns for customer convenience

Please contact us from the "Contact Us" page within 7 days after the product is delivered.

*Customer circumstances: "Wrong item ordered", "Wrong number of items ordered", etc.

●We will only accept items that are unopened and unpacked.
●Customers are responsible for shipping costs for returns.
●Exchanges to other products are not supported.

Return Policy

  1. Only unopened and unpacked products can be returned.
    ■The following products cannot be returned or exchanged.
    1. Items that have passed 8 days or more after arrival.
    2. Items that have been opened or unpacked.
    3. Products that have been processed, damaged or defaced by the customer.
  2. Please contact us within 7 days after receiving the product. We cannot accept returns after that.
  3. In the case of a return due to the customer's convenience, the customer will be responsible for the shipping and handling fees at the time of return.
    *Customer's convenience: "Wrong item ordered", "Wrong number of items ordered", etc.
  4. Exchanges for other products are not supported.

About returns of defective, damaged, or incorrectly shipped products

We apologize for the inconvenience.

Please contact us from the "Contact Us" page.

We will either exchange the product for the same item or return the item for a refund.

* If the product cannot be exchanged due to inventory status, etc., a refund will be given.

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